Document 05
Contacts
Revision of 29 July 2026
One person answers everything here — the owner of the shop. We confirm a piece is still in stock before anything is agreed, and we check the fit against the measurements from your own watch.
- Hours
- Mon–Sat, 10:00 — 19:00 Kyiv time
- Sunday closed
How we answer
- Telegram is the fastest channel during working hours.
- Email is for terms, invoices and anything that has to exist as a record.
- Outside those hours nothing is lost — we reply within two working days.
- The owner of the shop answers. There is no call centre, no bot and no script.
- “Will this fit my model?” is a normal question, not an opening to sell you something else.
What to write with
Name the watch model and the reference, and we will check the lug width, the length and the clasp type before you pay anything. If the piece you want is not in the catalog, say what you are looking for: part of the stock is not listed, because it is one of one.
Seller details
Clause 00 of the Terms of Sale names the seller and the region of registration. The full registered address is sent to you by email, together with the terms, before any order is confirmed — that is, before you are bound by anything — and it is repeated on every invoice. Ask sooner if you would rather have it sooner: it goes out the same day.